How can I take care of the jewels?

It’s necessary to avoid certain practices, to allow jewelry last. Visit the page "Care products" we have created for you and learn how to take care of your jewelry!

I saw a jewel on your social channels but I do not see it available on the shop. How can I order it?

The jewelry that you saw may be terminated or in sets. For any inquiries, please contact us via email: we will give you all the informations and we will try to satisfy your needs.

I forgot to add an item to my order: how can I do?

Be very careful in ordering, because when the order is concluded, it can not be changed. So, you will have to make a second order.

When my order will be ship?

Normally, we try to fulfill all orders within 24 hours of receipt. In Switzerland, the parcel is taken over by Swiss Post and delivered within a maximum of 3/4 days from shipment, but you can also select the fast shipping in 1 day. More information in the shipping page. For orders over 100 CHF, the Economy shipping is free.

Can I track the delivery of my parcel?

If you choose a shipping method that provides the code track, you can track the journey of your order. In Switzerland, both shipping methods provide for the track code.

Which payment methods are accepted?

On Just Bijoux you can pay by credit card, PayPal, Stripe and bank transfer. More information on the payment page.

How can I make a return?

Within 14 days of receiving the product, you can return the ordered item. Before any return, you must follow the application procedure. After contacting the staff at email, we will sent you a return form, that you have to complete and attach to order you would like to return. Any unauthorized return, will not be taken into account. The shipping costs, when it is not specified, are always charged to the customer. For more information, see the page of returns.

What if a jewel is damaged?

The products are subjected to a careful quality control before shipment. However, if the product received is damaged, you can request permission to return within 14 days of receipt of the product.

How can I use the discount codes?

Our discount coupons can be placed in the shopping cart page, the box that appears by clicking on "do you have a promo code?". The voucher will be automatically deducted from the value of the goods.

What happens to my personal information?

We guarantee that your information will never be given or sold to third parties. If you have given us your consent, we will send you offers and promotions through our newsletter and you will receive offers from our partners sites.

Can I add a gift box to my order?

Just Bijoux offers elegant gift packaging to satisfy the users! Specify it during the purchase process, when you are asked if you want to add a gift box to your order!

How can I purchase a Gift Card?

Purchase the gift card amount desired, in the category "Gift Card". After that, it will arrive via e-mail purchase confirmation with the corresponding discount code that you can easily send your friend, through your account. We remind you that the discount gift card is only applied to objects. Shipping is excluded from the discount.